Can my order be delivered to an address of my choice?
Yes, if this address is valid and located in the United Kingdom.
International Shipping
We do not deliver abroad, only within United Kingdom.
What are the shipping costs?
Shipping costs are fixed, regardless of the number of items ordered and their value.
The shipping costs per order vary depending on the type of delivery chosen at checkout:
- For tracked post: the shipping cost amounts to £5.00
- For standard courier: the shipping cost is £8.00
- For express courier (air): the shipping cost is £19.64
All rates are indicated to the customer before the order is placed.
Shipping is free for all orders over £40 on www.playtex.co.uk (after applying discounts or any promotions and excluding shipping costs).
What are the delivery times?
Delivery times depend on the shipping method selected. You can choose from these 3 different shipping options at checkout:
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UK |
Personal address |
Tracked post |
6 to 8 business days |
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UK |
Personal address |
Standard courier |
3 to 5 business days |
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UK |
Personal address |
Express courier (air) |
Up to 3 business days |
It is not possible to guarantee an exact delivery date for orders sent via postal services.
The delivery dates provided at checkout are only an estimate and correspond to the time required once the package is ready and has left our warehouse in France.
We aim to meet the indicated delivery times, but during peak periods such as sales, deliveries may take a little longer.
Occasionally, some circumstances beyond our control, such as extreme weather conditions or customs inspections, may cause delays in delivery.
Has my order been dispatched?
Once your order has been dispatched, we will send you an email with the order number included. If you have not received it, please contact us via our customer service contact form.
How can I check the status of my order?
You can check the status of your order at any time by going to ‘my account’ and ‘my orders’.
At any time, you can check the status of your order by clicking on the following link: https://web.global-e.com/Order/Track/mZ4Q?selectedCultureId=2057&selectedCultureChanged=true
My order has been apparently delivered but I haven't received it, what do I do?
If the order tracking says that your order has been delivered but you haven't received it, check with your neighbours to ensure that the parcel hasn't been delivered to them, before contacting our Customer Services team or on (+33) 648701888*
*Please note that you will pay a standard call to France by calling this number.
We will ask you to fill in a form stating that you have not received your order, and we will then action a refund.
What if my delivery has been lost in transit?
If your delivery hasn't arrived after 8 business days, please contact our Customer Services team through this form or on (+33) 648701888*
*Please note that you will pay a standard call to France by calling this number
We will then look into this issue and see if it has been lost in transit. If this is the case, we will process a refund immediately.
